City of New York, New York, NY

• Developed and implemented work flow to fight malfunctioning digital pens by allowing city employees to verify good functionality of any given computer station and all of its peripherals before the start of an application process

• Reduced the number of requests for service by implementing proactive weekly maintenance of printers, scanners and copiers

• Provided over the phone and on site hardware and software support for over 100 users across 3 sites